Contact Us
How may we assist you? Please feel free to call us Monday through Wednesday from 8:00 a.m. to 12:00 p.m. Eastern Standard Time. Shelley or Connie will be there to help you on the telephone! Please feel free to call us and leave a voice message on our machine. Thank you for all your support!
North Country Wind Bells
544 State Route 32
Round Pond, ME 04564
email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 207-677-2224 or 877 930 5435 Fax: 207-677-3224
OFFICE HOURS by Phone or Email only
| MONDAY-WEDNESDAY | 8AM-12PM EST |
December 22nd Noon we will be closed for the Holiday week resuming hours January 2nd 2024
Hours for January and February 2024 will be Monday through Wednesday only from 8:00 a.m. to 12:00 p.m. EST
Orders will ship on these work days
Maintenance, Q&A, Tips and Tricks
Many of our customers have told us they still have their bells after 20, 30 and even 40 years. Our bell bodies are designed to last many years with little maintenance, but can last decades with some basic maintenance. This guide will discuss what we suggest for general maintenance for that long lasting bell. This quick reference guide also will answer the most often asked questions in reference to our bells, which includes trouble shooting guidelines. We do repair our bells and offer replacement windcatchers and bell chains, but will not sell or send individual components to our bells. If this guide does not answer your questions, please feel free to contact us at 1-877-930-5435 or This email address is being protected from spambots. You need JavaScript enabled to view it..
Q&A, Troubleshooting and Damage Assessment
SHIPPING
We are currently shipping in 7 business days. If you have any questions, give us a call! All orders shipped via UPS Ground or U.S. Priority Mail. We strive to ship our orders within 48 hours or less as we craft everything in our shop! Shipping is flat rate $16.95 within the Contiguous United States (excludes Alaska and Hawaii). Please Email (prefer) or call us with complete name and address for a shipping quote outside of the Contiguous U.S.
SALES TAX
All sales within the State of Maine only are charged Maine sales tax of 5.50%.
RETURN POLICY
If you are unhappy with the product(s) you ordered, please notify us within 7 days of receiving your order by calling 877-930-5435 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. We will then give you instructions on how to return the product. The customer is responsible for return shipping cost. All returned products must be in saleable condition for refund to be issued. All refunds are pending until final inspection of product is complete. If your return is denied upon receipt, we will ship the product back to you at your cost. If the product was damaged in shipment or defective we will cover shipping costs to return the item.
If the customer needs to exchange an item, they will be responsible for the shipping cost to return the original item. The customer will also be responsible for the cost of shipping the exchanged item back to them.
A 25% restocking fee will apply to all returned or exchanged items. This fee will be deducted from the refund total. The reason for this is due to the necessity of the cost of labor and time to re-package the item. We have provided a guide on how to repackage your bell, to help reduce damage in return shipping.
PRIVACY
We will never allow others to possess your name, address, etc. for any purpose whatsoever.
SPAMMING
We'll never use your mailing address or your email address unless you ask us to (i.e. - you ask us to advise you of product availability). And we'll never give away or sell our shoppers list to anyone.
CORPORATE SALES
We easily entertain large volume orders. Please email or call us advising what your wishes might be, and we will either call or email to discuss all issues regarding your order and pricing information. Ideas are maybe a logo or a special design for the windcatchers on our bells.
