How may we assist you? Please feel free to call us Monday through Friday from 7:30 a.m. to 4:00 p.m. Eastern Standard Time. Shelley, Jessica or Connie will be there to help you on the telephone! Please feel free to call us and leave a voice message on our machine. Thank you for all your support!
North Country Wind Bells
544 State Route 32
Round Pond, ME 04564
Phone: 207-677-2224 or 877 930 5435 Fax: 207-677-3224
Office Hours: Monday through Friday 8:00 a.m. to 4:00 p.m. EST
CLOSED: Thanksgiving, Christmas Eve and Day, New Years Day, Easter and Memorial Day
Gift Shop Hours (WINTER HOURS):
Monday through Friday 9:00 a.m. to 5:00 p.m.
Please call for a special appointment Monday- Friday 207-677-2224 or call toll free 1-877-930-5435
Maintenance, Q&A, Tips and Tricks
We are currently shipping within 2-4 business days. If you have any questions, give us a call! All orders shipped via UPS Ground or U.S. Priority Mail. We strive to ship our orders within 48 hours or less as we craft everything in our shop! Shipping is flat rate $13.95.
All sales within the State of Maine only are charged Maine sales tax of 5.50%.
If the customer needs to exchange an item, they will be responsible for the shipping cost to return the original item. The customer will also be responsible for the cost of shipping the exchanged item back to them.
A 25% restocking fee will apply to all returned or exchanged items. This fee will be deducted from the refund total. The reason for this is due to the necessity of the cost of labor and time to re-package the item. We have provided a guide on how to repackage your bell, to help reduce damage in return shipping.
We will never allow others to possess your name, address, etc. for any purpose whatsoever.
We'll never use your mailing address or your email address unless you ask us to (i.e. - you ask us to advise you of product availability). And we'll never give away or sell our shoppers list to anyone.
We easily entertain large volume orders. Please email or call us advising what your wishes might be, and we will either call or email to discuss all issues regarding your order and pricing information. Ideas are maybe a logo or a special design for the windcatchers on our bells.